All orders ship from Tampa, FL within 1-2 business days and shipping takes 1-5 days depending on your location.  

All orders ship via UPS Ground or USPS depending on the size and weight of the package.

We charge $6.95 for shipping with free shipping on orders over $75.

Once your order has shipped, we will send you an email with your tracking information so you can track your package.

If you are unable to find this email, please contact us at support@aleta-health.com

We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us at support@aleta-health.com within five business days to begin the return process.

No other product returns are accepted.

In order to receive a credit for a returned product, you must notify us via support@aleta-health.com within five business days of receiving the order, and then you must receive our approval.  We will not accept any returns without prior authorization.  You will also need to ensure that any products sent in error remain unopened, un-marked, and in a sellable condition unless damaged in shipment.

If there is an item you have purchased that you need to return, please reach out to us via support@aleta-health.com to get the return process started.

Although unlikely, if you suffer an adverse reaction from any of our products, please contact us right away. We have a special process for reporting these instances that requires specific information from you regarding your purchase.

If you’re looking to return an item because of a quality issue, please reach out to us via support@aleta-health.com to discuss the possibility of a replacement or refund.